Does Your Speech Flow Like This?



Attention Getting Opening: Tell a story about feeling like you’re on a tightrope without a net at work.

Key Point #1:

  • Recognize that your brain changes when it’s stressed. This is normal.
  • View the situation from the perspective of your colleagues.
  • View the situation from the perspective of your customers.

Key Point #1: Assess the situation

Key Point #2:

  • Evaluate options for navigating the problem; round-about or straight?
  • Discard whatever doesn’t work to get you to a resolution.

Key Point #2: Create a solid plan.

Key Point #3

  • Get in the starting blocks, on time and firmly and with confidence.
  • Monitor the situation as you proceed.

Key Point #3: Run through the tape at the finish line.

Questions & Answers from audience

Call to Action: Do It!



My Speaking Assessment

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