Grow or Close: The Future of Your Company is One or the Other

You’re either growing your business or you’re going out of business. Don’t be Blockbuster or Saturn. What is business growth? Business growth is an increase in revenue and profit year over year. At least three years running. Growth that’s steady, and consistent with the company’s size, is growth that increases the value of the company. … Continue reading Grow or Close: The Future of Your Company is One or the Other



Want to Increase Profit Margins? Add Value and New Thinking

There are dozens of HVAC companies in every community. Looking at their homepages, you will see that every single one of them promises emergency service within 24 hours. You’ll see that they offer inspection services for your heating equipment in the early winter and your cooling equipment in the early summer. The prices are comparable. … Continue reading Want to Increase Profit Margins? Add Value and New Thinking


Instill Pride of Ownership Throughout the Company to Increase Profits

When I owned Café Aurora, all of my employees had to be jacks-of-all-trades. They cooked, served, cashiered and cleaned. I knew in my gut that every one of those jobs could contribute to, or take away from, the revenue each day. Each day that they did their best, receipts would be high.My experience with leadership … Continue reading Instill Pride of Ownership Throughout the Company to Increase Profits




Use These Simple Catalysts to Spark Revenue Growth

I love small and mid-size business owners and it makes me crazy when they say “we’ve always done it this way” or “we’re too busy” or “we’ll do it when we have time” when we’re talking about catalysts for growth.“Status quo” is “status no.” No new sales, no additional profit, no lifetime customer value. Eventually, … Continue reading Use These Simple Catalysts to Spark Revenue Growth