Is courtesy relevant in a time when people ask “wassup?” and respond to expressions of appreciation with “No problem”? Do we even feel the need to build healthy business relationships?
We’ve accepted that many voice messages will go unanswered. We are resigned to emails that are ignored and that our business cards may be dropped in nearest trash bin, if not downright refused when offered.
What courtesy do we owe each other? I’m interested in your opinion and stories.
I’m curious about this after a couple of my recent experiences were decidedly not courteous. Directors called me, asked me to provide services, took me through their vetting process, sent emails confirming that they would send contracts—and then after weeks of silence sent a one-line email that read “We are going in a different direction.”
We all know that the different direction didn’t happen on a moment’s notice. There were conversations. There were people within their companies who wanted something or someone else. This happens and it’s their prerogative.
Am I the only one who thinks a little courtesy is called for here? A email that may explain the delay, such as “We appreciate your interest and are in internal conversations about our needs. Please do not hesitate to take other client work in the meanwhile.”
And when they decide to go in a different direction, is it too much to receive a brief note that reads “Thank you for your interest in working with us. We appreciate that and we’re sorry we won’t need you this time. We hope to work with you in the future.”
I’m deeply curious to hear your thoughts on this situation. I’m sure everyone has examples of times when a bit of courtesy was called for and didn’t come.
Are we all willing to accept the silence and then the disrespect? Do we give potential buyers permission to treat us like this and still be willing to work with them the next time they call?
Is there any response to this lack of courtesy? What would you do? Are there any proactive steps to increase courtesy? Please share your thoughts in the comments. Thank you.