Is Courtesy Necessary to Build Healthy Relationships?

Is courtesy relevant in a time when people ask “wassup?” and respond to expressions of appreciation with “No problem”? Do we even feel the need to build healthy business relationships? We’ve accepted that many voice messages will go unanswered. We are resigned to emails that are ignored and that our business cards may be dropped … Continue reading Is Courtesy Necessary to Build Healthy Relationships?


Improve Business performance with Cash from Profits

Each day business owners tackle the need to continuously improve business performance. Should the company improve and innovate existing products and services? Enhance customer service? Get smarter with business development? What will help us meet our revenue goals? The problem is that the answers may keep everyone busy, but not actually improve business performance. Owners … Continue reading Improve Business performance with Cash from Profits



The Number One Way to Improve Business Performance

If you’re planning to improve business performance in the coming months (you are, aren’t you?), there is no better way to succeed than investing heavily in current customers and clients. If you’re thinking I’ll write about how much “cheaper” it is, you’d be wrong. This belief seriously disrespects your current buyers. Who would want to … Continue reading The Number One Way to Improve Business Performance