Did you see what I saw? Once the calendar turned to October 1, everyone was publishing articles about finishing the fourth quarter strong. Or planning for the next year. There’s always good advice buried in these approaches. I couldn’t help but wonder, though, if focusing on business needs, not calendar, would be more useful for … Continue reading Don’t Let the Calendar Control the Timing of Your Business Decisions
Do you wake up and think “what do I have to do today?” or do you jump out of bed, eager to make a difference? This week’s ideas are for those who want to make a difference.After 6, 10, 15 years or more, your company is solid. And yet, it is likely stuck on a … Continue reading Stuck in Neutral? Get Off the Revenue and Profit Plateau
Roller coasters are great fun at amusements parks. They’re not fun on your Profit and Loss statement. The anxiety experienced by too many business owners, no matter the size of their company, is a far cry from the happy anticipation we feel as the coaster slowly climbs to a pinnacle, and the exhilaration as the … Continue reading Get Off the Revenue Roller Coaster and Increase Company Value
What does respect have to do with revenue and profits? You know I am passionate about increasing profitable revenue. Respect may not at first glance seem connected to profitable revenue. Read on to see how respect is the starting point for meeting your profit and revenue goals. Respect is the Root of All Revenue Respect … Continue reading Respect: It’s How Your Revenue and Profits Grow
Do you ever think that words and numbers sometimes just don’t inspire? Your revenue or service goal is important, but your team or associates don’t seem to “see” it. Several client companies and owners turned their goals into visible finish lines. Literally seeing the goal made a huge difference in the conversation within the company … Continue reading “See” Your Goal with a Visible Finish Line
Whether I’ve been investing in real estate, creating restaurant quality meals for carryout, or working with hundreds of small/mid-sized company owners, one facet of my success stands out: CHOICE. I have had to choose how I spend my energy and intellect and you have to do the same. Choices abound. It’s the owner that chooses … Continue reading The One Powerful Trait That Will Help Owners Create Growth
Shake Things Up to Achieve True Growth What do a jeweler, a niche consultant and a CPA firm have in common? They all have told me recently that they need to shake things up. That exact phrase was used by owners of quite different businesses. What did they mean and how can their lessons help … Continue reading How to Shake Things Up for True Growth
Cultivating is Exciting I hope you feel, as I do, that cultivating growth is exciting, optimistic, and positive. When I work with owners to cultivate relationships for growth we get enthusiastic about creating ideal conditions that foster growth with their buyers. The point is that cultivating buyers should be joyful and exciting, even as it … Continue reading Cultivate Your Buyers for Evergreen Revenue Growth
McDonald’s iconic Big Mac is 50 years old in the summer of 2018. It’s hard to think of many other products that are so familiar, so ubiquitous in the US and globally AND that are 50 years old. So much of what’s front and center in our lives is less than 20 years old.
What’s interesting to me, as a leading advisor to owner-run companies, is that the 50th anniversary is not causing a great deal of happiness. The Big Mac is not the icon to millennials that it has been to their parents and grandparents. Its competition is what’s known as the “better burger” such as at Shake Shack and Five Guys. Away-from-home eating trends have clearly moved in the direction of fast casual, which means food that is more healthful, allows for complete personalization as a matter of course, and just bit more expensive. But observers do not see McDonald’s pivoting from the Big Mac any time soon.
I’ve been reflecting on the companies I’ve advised and how they recognized when the time was right to pivot away from their own tried-and-true into a new type or group of offerings. Here are some powerful examples:
Four of us placed orders at a restaurant and the server said she’d bring rolls and hush puppies. She returned with 3 plates, 3 rolls and 3 hush puppies. When we asked, she said they only come with orders for main courses. One of us ordered two small plates, which doesn’t count, although her bill would be the same as the others.
Does your company have similar policies that put internal minutiae ahead of customer satisfaction? Take a close look and make changes.